Tracking in in Ashbourne
You can keep track of your item when using the Royal mail service, and find out its journey until it arrives at its destination.
All you need to do is to enter your reference number into the official post office website and follow some simple steps to localize your package.
Where do you find this number?
The reference number is always printed in your receipt. This reference contains between 9 and 27 numbers and it allows you to localize your packages along the way into its destination.
If you have lost your receipt, the online tracking system won't be available, but you will be allowed to use your personal details to locate your item by calling the post office.
Once you enter the reference number into the system, you will observe different messages depending on the status of the package:
- "We are expecting it" - This means that your item is still in the sender's possession and ready to be picked up.
- "We've got it" - This means that your item is at the Post Office ready to be handled.
- Once your item is in the Royal Post office network. - "Your item was posted at the Royal Mail customer service mail"
- "Internal exception occured" - this message appears when there are some system issues. In this case, you should try to log in later and try again.
- "In transit" - This means that your item is on its way. It will include a location.
- When there are possible pending payments or steps to complete before to complete the delivery. - "Pending"
- "Ready for delivery" - Your package is at your local post office near your district.
- When it has been delivered to its destination. - "Your item was delivered "
- If your item will be delivered on the next working day. - "Retention item"
- "We could not retrieve your details" - This message will appear when system issues occur. Try again later.
- "Collected" - The item has been collected from the local post office.