Tracking in in Salcombe
Using the Royal mail service you can keep track of your item until it arrives at its destination.
When sending an item with the Royal Post Office, always ensure you keep your receipt with reference number, this way you can localize your package at all times.
Where do you find this number?
The reference number is always printed in your receipt. This reference contains between 9 and 27 numbers and it allows you to localize your packages along the way into its destination.
If you have lost your receipt, the online tracking system won't be available, but you will be allowed to use your personal details to locate your item by calling the post office.
Depending on the status of the package, there will be different messages you may observe:
- When your item is still in the sender's possession and ready to be picked up. - "We are expecting it"
- "We've got it" - This means that your item is at the Post Office ready to be handled.
- Once your item is in the Royal Post office network. - "Your item was posted at the Royal Mail customer service mail"
- "Internal exception occured" - this message appears when there are some system issues. In this case, you should try to log in later and try again.
- When your item is on its way. - "In transit" (It will include a location.)
- When there are possible pending payments or steps to complete before to complete the delivery. - "Pending"
- Once your package is at the local post office near your district. - "Ready for delivery"
- "Your item was delivered " - The item has been delivered to its destination.
- "Retention item" - This means that your item will be delivered on the next working day.
- "We could not retrieve your details" - This message will appear when system issues occur. Try again later.
- "Collected" - The item has been collected from the local post office.