Tracking in in Harleston
You can keep track of your item until it arrives at its destination using the post office website tool.
All you need to do is to enter your reference number into the official post office website and follow some simple steps to localize your package.
Where can you find this number?
The reference number is always printed in your receipt. This reference contains between 9 and 27 numbers and it allows you to localize your packages along the way into its destination.
If you have lost your receipt, the online tracking system won't be available, but you will be allowed to use your personal details to locate your item by calling the post office.
Once you enter the reference number into the system, you will observe different messages depending on the status of the package:
- When your item is still in the sender's possession and ready to be picked up. - "We are expecting it"
- When your item is at the Post Office and ready to be handled.- "We've got it"
- Once your item is in the Royal Post office network. - "Your item was posted at the Royal Mail customer service mail"
- "Internal exception occured" - this message appears when there are some system issues. In this case, you should try to log in later and try again.
- "In transit" - This means that your item is on its way. It will include a location.
- "Pending" - This message means that there are possible pending payments or steps to complete before to complete the delivery.
- Once your package is at the local post office near your district. - "Ready for delivery"
- When it has been delivered to its destination. - "Your item was delivered "
- "Retention item" - This means that your item will be delivered on the next working day.
- When system issues occur. In this case, try again later. - "Internal exception occured"/ "We could not retrieve your details"
- If the item has been collected from the local post office. - "Collected"