Tracking in in Ely
You can keep track of your item when using the Royal mail service, and find out its journey until it arrives at its destination.
When sending an item with the Royal Post Office, always ensure you keep your receipt with reference number, this way you can localize your package at all times.
Where can you find this number?
The reference number contains between 9 and 27 numbers and it will allow you to localize your items along the way into its destination. In case you have lost your ticket, you won't be allowed to track your package online.
In case you have lost your receipt, you will be allowed to use other personal details to try to locate your item by calling the post office, but the online tracking system won't be available.
Depending on the status of the package, there will be different messages you may observe:
- When your item is still in the sender's possession and ready to be picked up. - "We are expecting it"
- When your item is at the Post Office and ready to be handled.- "We've got it"
- "Your item was posted at the Royal Mail customer service mail" - This message means that your item is in the Royal Post office network and it will include a location.
- "Internal exception occured" - this message appears when there are some system issues. In this case, you should try to log in later and try again.
- "In transit" - This means that your item is on its way. It will include a location.
- When there are possible pending payments or steps to complete before to complete the delivery. - "Pending"
- Once your package is at the local post office near your district. - "Ready for delivery"
- "Your item was delivered " - The item has been delivered to its destination.
- If your item will be delivered on the next working day. - "Retention item"
- When system issues occur. In this case, try again later. - "Internal exception occured"/ "We could not retrieve your details"
- If the item has been collected from the local post office. - "Collected"
This website is privately owned and is not affiliated with the Post Office. Remember that we are never going to solicit any personal information, ID or credentials. Official Post Office website: https://www.postoffice.co.uk/