Tracking in in Ross-Shire
You can keep track of your item when using the Royal mail service, and find out its journey until it arrives at its destination.
All you need to do is to enter your reference number into the official post office website and follow some simple steps to localize your package.
Where do you find this number?
The reference number is a number printed in your ticket or receipt. It contains between 9 and 27 numbers and it will allow you to localize your items along the way into its destination.
If you have lost your receipt, the online tracking system won't be available, but you will be allowed to use your personal details to locate your item by calling the post office.
Depending on the status of the package, there will be different messages you may observe:
- "We are expecting it" - This means that your item is still in the sender's possession and ready to be picked up.
- When your item is at the Post Office and ready to be handled.- "We've got it"
- "Your item was posted at the Royal Mail customer service mail" - This message means that your item is in the Royal Post office network and it will include a location.
- "Internal exception occured" - this message appears when there are some system issues. In this case, you should try to log in later and try again.
- "In transit" - This means that your item is on its way. It will include a location.
- When there are possible pending payments or steps to complete before to complete the delivery. - "Pending"
- "Ready for delivery" - Your package is at your local post office near your district.
- "Your item was delivered " - The item has been delivered to its destination.
- "Retention item" - This means that your item will be delivered on the next working day.
- When system issues occur. In this case, try again later. - "Internal exception occured"/ "We could not retrieve your details"
- If the item has been collected from the local post office. - "Collected"
This website is privately owned and is not affiliated with the Post Office. Remember that we are never going to solicit any personal information, ID or credentials. Official Post Office website: https://www.postoffice.co.uk/